Shipping policy
SHIPPING POLICY
Shipping Areas We currently ship within Australia only. We do not offer international shipping at this time.
Processing Time Orders are processed within 1-5 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Method All orders are shipped via Australia Post. Shipping costs are calculated at checkout based on your location and the weight of your order.
Delivery Timeframes
- Metro areas: 2-5 business days
- Regional areas: 5-10 business days
- Remote areas: 7-14 business days
Please note that delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.
Order Tracking Once your order is dispatched, you'll receive a tracking number via email so you can monitor your delivery.
Lost or Damaged Items If your order is lost or arrives damaged, please contact us immediately at bugoff.help@gmail.com with your order number and photos (if damaged). We will work with you to resolve the issue.
Contact Us For shipping inquiries, contact us at bugoff.help@gmail.com